Seven Seconds for a First Impression

That’s how long it takes for a person to form a first impression. First impressions matter; good first impressions build trust and confidence with clients, employees and peers -- whether you are on the phone or at the front door or passing by them in the hallway. With every new encounter you make the other person makes a judgment about how you look, how your voice sounds, your eye contact and the firmness of your handshake. Follow these six steps to make a good first impression.

Seven Seconds.pdf1.62 MB